GET IN TOUCH

Introducing our new online services

The time has come
for change

Full website and new member portal coming soon

Watch

Following members’ feedback, we have been investing in our technology and modernising our website and online services.

The new website and member portal will be going live this spring. Watch this two minute video to find out more.

Frequently asked questions

When will the new website and portal go live?
The new website and portal, which you’ll access from btps.co.uk, will be going live in the spring.
If I’ve bookmarked the existing sites should I bookmark this new site?
If we have your email address, we’ll email you before it shuts down to let you know what you need to do. There will be a short period when the existing portal closes and the new portal won’t be live and, during this time, those needing support should speak to our member support team – see contact details at the top of this page.
Will there be re-directions in place from the old website and portal to the new website?
Yes, we will have re-directions in place.
Will I need to do anything before the old portal shuts down?
If we have your email address, we’ll email you before the old portal shuts down to let you know what you need to do. There will be a short period when the existing portal closes and the new portal won’t be live. During this time, if you need support, please speak to our member support team. You can contact us using the contact details at the top of the page, our member support team will be happy to help.
Will documents from the existing portal be moved across?
Yes. But, as there will be a short period between the existing portal closing and the new one being live, you may want to download and save those you need to access.
Will I need to register for the new portal even if I’m already registered on the existing portal?
Yes, you will still need to register again. We can’t carry across your existing log in details because this is an entirely new system. But we’ve made the new registration process as quick and simple as possible. It will only take a few minutes, then you can log in straight away.
Why do I have to register again?
As this is an entirely new system we can’t carry across your existing log in details unfortunately. We’ve made the registration process for the new portal as quick and simple as possible. It’ll only take a few minutes then you can log in straight away.
Why does the new site look different?
To make sure that the new website and portal is as easy as possible to navigate, we’ve introduced a fresh new look. We tested this new design with over 400 members who are part of our member panel and the vast majority said they preferred the new look and it scored well for clarity, layout and design.
Will all the letters and other documents look different too?
Yes, once the new website and portal are live, you’ll start to see our new look across our other communications too. For example, our letters, brochures and payslips. We’ve done this to make our communications easier to read and understand.
Why are you changing your name?
Within BT we’re already referred to as BTPS and, with the move to our new btps.co.uk domain name, we felt this was a natural step.
Why are you moving systems?
We are committed to continually improving the service we provide, and a key part of that is ensuring the underlying systems are fit for the future.
I’m already receiving my pension. Will this have any impact on my pension being paid?
Your pension payments will not be impacted by the move to the new system.
What if I need to get information on my pension when the portal is unavailable?
We intend to keep any downtime of the portal to the absolute minimum but, if you need support, please speak to our member support team – see contact details at the top of the page.
I’m due to retire in the next few months. Will this have any impact on my pension being paid?
We will continue to process new retirements as usual and do not expect any impact on our ability to put new pensions into payment.
I have an open enquiry or case with you. What impact will this change have on this?
We expect the system downtime to be minimal and we have a robust plan in place to minimise impact on our service levels. However, please bear with us if our response times are slightly longer than usual during this time.

Cleaner and greener.
Our approach to climate change

We’ve committed to an ambitious goal to achieve net zero greenhouse gas emissions by 2035 across our £55 billion portfolio. In setting this goal, we will reduce the risks posed to the Scheme from climate change and align our investments with efforts to limit global warming to 1.5°C above pre-industrial levels. Watch this video to learn move about our approach to climate change.

'Working together
for a better future.'

Read

Find out more about what’s been going on at BTPS in our member newsletter and annual report & accounts. Our climate change policy tells you more about our 2035 net zero goal

Your BTPS Member Newsletter 2020
(deferred members)
Download
Your BTPS Member Newsletter 2020
(pensioner members)
Download
Annual Report and Account 2020
Download
Climate Change Policy
Download

Meet

The Scheme’s Trustee is BT Pension Scheme Trustees Limited, a corporate Trustee with ultimate fiduciary responsibility for the Scheme and its members. The Trustee’s key responsibility is to ensure that BTPS pays benefits as they fall due. Read more about our Trustee Board here.

Otto Thoresen

Otto Thoresen has extensive experience in pensions, financial services and consumer issues across a range of private and public sector organisations. Before starting his portfolio career he was Director General of the Association of British Insurers (ABI) from 2011 to 2015. Previously, he was Chief Executive of AEGON UK from 2005 to 2011. He was the independent reviewer of the Treasury Review of Generic Financial Advice – the Thoresen Review – published in 2008, which led to the creation of the Money Advice Service. Otto became Chair of NEST Corporation on 1 February 2015. He is also Chair of the board of Aviva International Insurance, and the board of Aberdeen Asset Management’s Life subsidiary

Chris Cheetham

Chris Cheetham was appointed to the Board on 16 September 2020. Chris has over 40 years’ experience in the investment management industry and is Chair of the Mineworkers Pension Scheme, which has c.£12 billion of assets and 135,000 members. Chris was Chair of HSBC Asset Management (UK) until June 2020. He is a Non-Executive Director of the Pension Protection Fund, a member of The People’s Pension Investment Steering Group and a Trustee of the Science Museum Foundation. Chris began his career with Prudential Portfolio Managers (now M&G), where he worked in a variety of investment management roles, ultimately as Director of Investment Strategy and Research. During his career he held positions as Global CIO of AXA Investment Managers and CEO at AXA Sun Life Asset Management. In May 2003 he joined HSBC as Global Chief Investment Officer.

Emily Clark

Emily Clark has been the Chief Economist of BT Group since 2016. Emily has created a function which provides economic thinking and analysis to further key commercial, regulatory, policy and strategy goals, wherever it is required in BT. Prior to her current role, Emily was a Director at a City law firm and, before that, an economic consultant, working for clients in a range of sectors, including energy, financial services and communications. In all her roles, Emily has been involved in launching and embedding a range of gender diversity initiatives.

Nigel Cotgrove

Nigel Cotgrove was a National Officer of the Communication Workers Union for 31 years until July 2020. In that role he was the national lead for occupational pensions in telecoms, IT and financial service companies for two decades. This included negotiating on all BT pension issues, such as changes to the BTPS, improvements to the defined contribution pension, and the creation of the hybrid pension. He was part of the Airwave Solutions DC Pension Governance Committee between 2007 and 2020. Nigel has served on the Members’ Panel at the National Employment Savings Trust (NEST) since 2016, and is also a Trustee of the CWU 2000 Defined Benefit Pension. Nigel is a member of the CWU and the National Federation of Occupational Pensioners.

Andrew Kerr

Andrew Kerr was employed by BT from 1975 to 2008. He served on the National Executive Committee of the CWU from 1997, and was the President from 1999 to 2008, when he was elected to his current position as Deputy General Secretary (Telecoms and Financial Services). He is responsible for leading negotiations with BT on all occupational matters, which has included pensions. Andrew is a former Trustee of the BT Retirement Plan, a Governance Committee member of the BT Retirement Saving Scheme and a Trustee of the NCU Staff Superannuation Scheme. He has a pension from the BT Pension Scheme and is a member of the NFOP.

Ben Marshall

Ben Marshall has been a trustee of a number of pension schemes continuously for over 30 years and, until his recent retirement, was both chair of the General Federation of Trade Unions Pension Scheme and a member of the board of governance of the Steria Defined Contribution Scheme - since its creation in 2010. He has also been a trustee of the BT Retirement Plan (now the BTRSS and now a Group Personal Pension Plan), and the Accenture AHRS DC Scheme.

Beryl Shepherd

Beryl Shepherd was employed by BT from July 1978 until November 2019 and was, until August 2019, the president of the CWU and chair of the National Executive Committee of the CWU. She served on the National Executive Committee of the CWU and the Telecom & Financial Services Executive of the CWU from 2002 until 2019, when she relinquished her responsibilities. Beryl is a deferred member of the Scheme and a member of the NFOP.

Keith Nichols

Keith Nichols was formerly Chief Financial Officer and member of the board of management at AkzoNobel N.V., where he played a key role in the sale of Organon BioSciences to Schering Plough and in the acquisition of ICI and its related pension liabilities. Prior to joining AkzoNobel N.V. in 2005, he held various senior finance positions across a number of industrial sectors for companies such as Corus Group, TPG N.V., WPP and BET. He is a Fellow of the Association of Corporate Treasurers.

David Viles

David Viles joined BT as Director of Risk, Compliance and Assurance in 2018. David began his professional career at Arthur Andersen in 1988, firstly as an auditor and then building a number of consulting businesses, mostly related to risk. He then joined Deloitte and later BP plc, holding various senior risk-related roles. David re-joined Deloitte in 2015 as a senior advisor in its risk management practice.