Browse by category

Change of address form

If you are moving house, you can update your address (and other personal details) directly by logging onto the BTPS Portal. Our Member Services team can help you with the registration process - they are available on 0800 731 1919 (from outside UK: +44 (0) 20 3023 3420). Alternatively, you can complete this form.

Change of bank form

You can change which bank or building society your BTPS benefits are paid into online by logging onto the BTPS Portal. Alternatively you can download and complete this form. If you want payment to an overseas bank please download a Western Union form for the relevant country.

Data subject access rights (DSAR) form

You have certain rights in relation to the personal information we hold about you. You can find out more about this in the BTPS Privacy Notice. The Privacy Notice also sets out how you can exercise your rights. To exercise any of those rights you may download and complete this form.

Expression of Wish Form

Let the Trustee know who you would like any lump sum death benefits to be paid in the event of your death. You can make your Expression of Wish Form online by logging in to the BTPS portal via the homepage.

Nomination form

If you are not married or in a civil partnership, you may nominate an adult who is wholly or partly financially dependent on you to be considered to receive an Adult Dependant's pension. Payment is at the absolute discretion of the Trustee. The Trustee is not legally bound by this form, but will bear it in mind when deciding how to exercise its discretion in paying an Adult Dependant's pension. You can make your Nomination online by logging in to the BTPS portal via the homepage.

State Pension Offset Factsheet

If you were an active member of Section B or Section C of BTPS from 6 April 2009, the State Pension Offset will reduce your BTPS pension once you reach your State Pension age. This factsheet sets out the legislative background to the State Pension Offset and explains how the State Pension Offset operates in relation to the Scheme.

Portal registration and user guide

A simple user guide to registering and logging on to the BTPS member portal.

AVC Transfer Guide

If you wish to transfer some, or all, of your BTPS AVC benefits to another pension scheme, this guide will help you understand the steps you’ll need to take and the information you’ll need to send us.

Divorce Guide

For all parties involved in a divorce or dissolution of a civil partnership. It includes the details you'll need to supply before we can put in place a pension sharing or earmarking order and charges that may apply.

Don't let a scammer enjoy your retirement

Find out how pension scams work, how to avoid them and what to do if you expect a scam.

Internal Dispute Resolution Procedure

If you have a complaint or dispute concerning your membership of the BT Pension Scheme that cannot be resolved informally, you may invoke the Scheme's internal dispute resolution procedure. This procedure can only be used to resolve a dispute with the Trustee. It cannot be used to resolve any non-pension scheme issues such as a dispute with your employer.

Payslip Guide 2021

For help with understanding your payslip, in particular your April pension increase, please read the Payslip Guide.

Section A Member booklet

Section A is for members who joined before 1 December 1971. Section A Member Booklet is intended to be a summary guide only to assist you in understanding your BTPS benefits.
This booklet is currently being updated.

Section B Member booklet

Section B is for members who last joined the Scheme between 1 December 1971 and 31 March 1986 (or Section A or B members who left BT and subsequently rejoined after 31 March 1986).The Section B Member Booklet is intended to be a summary guide only to assist you in understanding your BTPS benefits.
This booklet is currently being updated.

Section C Member booklet

Section C is for members who last joined the Scheme on or from 1 April 1986 but before the Scheme closed on 31 March 2001. The Section C Member Booklet is intended to be a summary guide only to assist you in understanding your BTPS benefits.
This booklet is currently being updated.

Transfer Guide

If you're thinking of transferring some, or all, of your BTPS benefits to another pension scheme, this guide will help you understand the steps you'll need to take and the information you'll need to send us. It will also help you decide if transferring is right for you. You'll be giving up valuable, lifelong benefits that other pension schemes may be unable to match.

Understanding your P60

To help you understand your BTPS P60 issued in April each year.

Your Pension Guide (for members with AVCS)

Helps explain the BTPS pension options (for Sections B and C) that may be available to you at retirement and the choices you need to make.

Your pension: your choices (Money Advice Service)

A guide from the Money Advice Service that explains a wide range of pension topics. Particularly aimed at people with defined contribution pensions arrangements, which includes additional voluntary contribustions (AVCs).

Unpicking pensions: How your pension works

Learn how your BTPS pension works both before and after retirement

Unpicking pensions: Protection for you and your family

Understand the benefits your BTPS pension provides to you and your family when you die.

Unpicking pensions: Beware of pension scams

Learn more about some of the sophisticated ways scammers may try to steal your pension and how to avoid becoming a victim

How to… use the pension calculator

Learn how to model your different pension options at different ages using the BTPS online pension calculator

How to… register for the portal

A simple guide on how to register for the BTPS member portal

How to… use the BTPS portal

An overview of how to manage your BTPS pension online using the member portal