Portal registration and user guide
A simple user guide to registering and logging on to the BTPS member portal.
AVC Transfer Guide
If you wish to transfer some, or all, of your BTPS AVC benefits to another pension
scheme, this guide will help you understand the steps you’ll need to take and
the information you’ll need to send us.
Divorce Guide
For all parties involved in a divorce or dissolution of a civil partnership. It
includes the details you'll need to supply before we can put in place a pension
sharing or earmarking order and charges that may apply.
Don't let a scammer enjoy your retirement
Find out how pension scams work, how to avoid them and what to do if you expect a
scam.
Internal Dispute Resolution Procedure
If you have a complaint or dispute concerning your membership of the BT Pension
Scheme that cannot be resolved informally, you may invoke the Scheme's internal
dispute resolution procedure. This procedure can only be used to resolve a
dispute with the Trustee. It cannot be used to resolve any non-pension scheme
issues such as a dispute with your employer.
Payslip Guide 2024
If you want to know more about the different components that make up your pension and how Scheme pension increases are applied please read the Payslip Guide for your Section. You can also find out more on our payments page.
Section A Member booklet
Section A is for members who joined before 1 December 1971. Section A Member
Booklet is intended to be a summary guide only to assist you in understanding
your BTPS benefits.
Section B Member booklet
Section B is for members who last joined the Scheme between 1 December 1971 and 31
March 1986 (or Section A or B members who left BT and subsequently rejoined
after 31 March 1986).The Section B Member Booklet is intended to be a summary
guide only to assist you in understanding your BTPS benefits.
Section C Member booklet
Section C is for members who last joined the Scheme on or from 1 April 1986 but
before the Scheme closed on 31 March 2001. The Section C Member Booklet is
intended to be a summary guide only to assist you in understanding your BTPS
benefits.
Transfer Guide
If you're thinking of transferring some, or all, of your BTPS benefits to another
pension scheme, this guide will help you understand the steps you'll need to
take and the information you'll need to send us. It will also help you decide if
transferring is right for you. You'll be giving up valuable, lifelong benefits
that other pension schemes may be unable to match.
Understanding your P60
To help you understand your BTPS P60 issued in April each year.
Your Pension Guide (for members with AVCs)
Helps explain the BTPS pension options (for Sections B and C) that may be available to you at retirement
and the choices you need to make, including how to use your additional voluntary contributions (AVCs).
Your Pension Guide (for members without AVCs)
Helps explain the BTPS pension options (for Sections B and C) that may be available to you at retirement
and the choices you need to make. For members who do not have any additional voluntary contributions (AVCs) with BTPS.
BTPS Scheme Information factsheet
Technical information about BTPS that you, your financial adviser or your receiving scheme may need to
know if you are considering transferring out of the Scheme.
Your pension: your choices (MoneyHelper)
A guide from the MoneyHelper that explains a wide range of pension
topics. Particularly aimed at people with defined contribution pensions
arrangements, which includes additional voluntary contributions (AVCs).
GMP equalisation factsheet
If you were a member of the Scheme between April 1978 and April 1997, one part of your pension is called ‘Guaranteed Minimum Pension’, or GMP for short.
A legal change means that pension schemes are making checks to ensure men and women are being treated equally in respect of GMP. This only affects certain members of Section C. This factsheet gives the background to the change and what’s happening to ‘equalise’ GMP.
Tax-free allowances and pension lump sums factsheet
The government introduced two new tax-free allowances from 6 April 2024; the Lump Sum Allowance (LSA) and the Lump Sum and Death Benefit Allowance (LSDBA). These replaced the Lifetime Allowance (LTA). Although the pension benefits for the majority of members are unlikely to breach either of these tax-free thresholds, it’s important you understand what they are and that you have checked how they affect you.